Travel on its own can be fraught with unexpected delays because of inclement weather or mechanical issues. But in today’s world as we push the boundaries in search of more elusive resources, major disruptions can come from natural disasters, labour disputes or political unrest, just to name a few.
Whether it’s an epidemic disease outbreak or simply missing your connection, you want to know that the travel management company you use will be there for you – 24/7/365, no matter what.
At WingsNaledi, we operate our own, in-house global emergency centre, staffed locally by knowledgeable specialists trained to handle urgent travel requests any time of the day or night. By using our own experienced staff that knows our processes and understands our customers’ unique needs, we are able to provide our usual high-touch service no matter what time the call comes. Most importantly, our consultants are adept at solving the problem quickly.
Of course, Wings24® uses the same technology platform that is standard throughout all Wings locations so our team can access travel records regardless of where or when the reservation was made. This ensures a seamless and reliable after-hours service delivery.